Property Management

Tenant Relations

Tenant Relations Services

Neil Walter Company prides itself on tenant relations and its efforts to reduce downtime and capital expenses while increasing the performance of the property. To meet our commitment to quality tenant relations, our entire office is focused on servicing tenants in each of the properties we manage. Our tenant relations program for your property would include:

 

Handling all calls within 24 hours

It is important to understand that by the time a tenant calls us, a problem may have existed for several hours or days. The calls that reach us need immediate attention. By addressing tenant concerns within 24 hours, we again demonstrate our commitment to tenant needs, many times turning a negative into a positive. Each tenant call is logged into a database and followed up to ensure satisfaction.

 

Tenant move-in meeting

These meetings include the Leasing Agent, Property Manager and Tenant. A key element to the successful occupancy of a tenant lies in the initial move-in. By spending time up-front establishing the property expectations of the tenant, the renewal probability is increased, thereby reducing future capital costs and downtime.

 

Frequent communication with tenants

We accomplish this through regularly scheduled property visits, tracking of tenant phone calls, and continual contact with on-site maintenance personnel. Another communication tool is the property bulletin used to communicate upcoming events and other issues at the property so that tenants can anticipate the impact of these activities to their businesses and plan accordingly. Whenever a major issue affects the property, the property bulletin is used to communicate this information.

 

Annual tenant survey

This survey ranks our responsiveness, accuracy, fairness and professionalism. All survey results would be shared with you and scheduling the survey will be done in conjunction with your timeframe.